What is Electronic Commerce? Ecommerce Defined

The simplest ecommerce definition is “commercial transactions conducted over the internet” or internet commerce. Basically, it’s nothing more than buying something online, or online shopping. If you’re one of the millions of people who shop on Amazon, you’re already familiar with ecommerce from the consumer’s point of view.

It’s a two-party transaction – usually either business-to-business (B2B) or business-to-consumer (B2C). The seller lists products or services for sale online through an online B2B platform of their choice. The customer (either another business or a direct consumer) finds the product and buys it online. Digital products are delivered to the buyer right away. Physical products are shipped to the buyer’s chosen address.

Though not as common as B2B and B2C, there are a couple of other ecommerce business models:

Consumer-to-Consumer (C2C): With this approach, consumers sell directly to one another. This is made possible with ecommerce platforms like eBay, LetGo, Poshmark, and Mercari. Some platforms let customers create online stores they can use to sell items they already own, or to sell items they find elsewhere.

Consumer-to-Business (C2B): With this method, a consumer is selling something to a business. For instance, some artists sell their work for display in other businesses. It’s also C2B when photographers sell photos to stock photo companies for use online.

What is StarBuy? 

StarBuy is a company which is bringing various types of services and products at your doorstep. Its the starting of a new era of shopping. You can get everything starting from products and services when you are laying in your bed.

How we work?

Process order

Order processing refers to the operations required to complete a customer’s order. Each purchase is associated with unique order and tracking ID for the item to be delivered. Then, different teams are responsible for different aspects of the order’s processing. After that, the production and logistics team changes inventories, closes the purchase order, and assigns responsibilities to the packing and delivery teams.

Package order

The next step is to appropriately box the products before final delivery. Packaging has two functions: first, it protects the item from harm, and second, it contributes to the creation of brand value. However, the packing is only done in accordance with the type of item.

Packaging should always be user-friendly and minimally obtrusive. It should, however, be strong and robust enough to protect the product throughout travel. Furthermore, your brand mark (if applicable) should be clearly visible on the package to assist improve brand value and retention.

Delivery and logistics

It is the third and most important stage in the delivery procedure. eCommerce businesses need a dependable logistics procedure to ensure seamless and on-time delivery to customers. In this instance, hiring or working with a reputable third-party logistics or courier business might be beneficial. They will make the deliveries on your behalf. However, of course, there will be some exceptions in this area. For example, eCommerce behemoths like Amazon have their own logistics division to handle the order fulfillment.

Returns

Last but not least, delivery entails the processing of returns. When a customer returns an item for a variety of reasons, the logistics company delivers it back to the store, and the returns procedure begins. The refund is conducted in accordance with the return terms and conditions.

Moreover, if the order was purchased directly from the payment gateways for eCommerce, then, the customers will receive their refunds through their bank account or e-wallet. In another hand is that if the customers choose the cash on delivery (COD), the customers will have to receive the refund through an eCommerce e-wallet or a discount voucher that matches the price of their product.